Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier.

If a product appears to have a manufactures defect, email us at returns@sound-bridge.com or call us for instructions. DO NOT return items to us without first either getting our email or phone calls to receive instructions. If an item is to be returned to us or the manufacturer due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box. Also, please follow instructions by us on the “Ship To” information carefully.

Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please use our returns@sound-bridge.com to submit a request to our Return Department. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Shipping Charges

Shipping fees are calculated based on UPS shipping rates. We've adopted this system so that it would be easy to understand and be friendly to both our retail and wholesale customers. All shipping fee will be displayed within your shopping cart upon checkout.